2B Connected

2B Connected positions itself as New Zealand's premier outsourcing specialist, offering a full suite of services that cover lead generation, customer support, market research, and contact centre technology. Based in Auckland, the agency targets businesses across the Asia-Pacific region that need scalable, cost-effective outsourced sales and support operations. Unlike many B2B agencies that focus narrowly on outbound email or LinkedIn outreach, 2B Connected takes a broader approach, handling everything from appointment setting to round-the-clock customer service.

The agency's core strength lies in its ability to tailor solutions to each client's specific needs. Their lead generation packages are designed to accelerate growth by delivering highly qualified appointments and sales leads, while their customer support services leverage a blend of skilled professionals and cloud-based technology. They also offer multi-channel market research, conducting surveys and polling across consumer and business landscapes to provide actionable insights. This full-cycle capability makes them an one-stop shop for companies that want to outsource multiple parts of their revenue operations.

Pricing is project-based, which gives clients flexibility to scale up or down without committing to long-term retainers. 2B Connected emphasises value for money, claiming cost-effective pricing without sacrificing quality. Their 24/7 contact centre solutions are a standout feature for businesses that need continuous support across time zones. The agency also highlights its nimble, flexible packages and its use of secure, multichannel cloud-based infrastructure, which allows for quick adaptation to changing client requirements.

As a New Zealand-owned and operated call centre, 2B Connected differentiates itself by offering local expertise with a global reach. Their team of specialists is trained to handle a wide variety of customer queries, and they position themselves as the fastest-growing outsourcer in the country. However, the agency currently lacks public reviews on major platforms like Clutch or G2, which makes it harder for prospective clients to validate their claims through third-party feedback. This is a common challenge for smaller agencies, but it's worth noting for buyers who rely heavily on peer reviews.

2B Connected is best suited for mid-market and enterprise companies in the Asia-Pacific region that need a reliable outsourcing partner for lead generation, customer service, and market research. Their project-based pricing and flexible packages make them accessible to businesses that want to test the waters before committing to a larger engagement. Companies that require a full sales cycle approach, from initial prospecting through to ongoing support, will find their comprehensive service lineup appealing.

Overall, 2B Connected offers a solid value proposition for businesses looking to offload sales and support functions to a capable New Zealand-based team. While the lack of public reviews may give some buyers pause, the agency's transparent service offerings and flexible pricing model make it worth a conversation. If you need a partner that can handle both outbound lead generation and inbound customer support under one roof, 2B Connected is a strong candidate to evaluate.